VALUES OF THE DIVISION OF NATURAL RESOURCES

1. Results Oriented
2. Proactive
3. Innovative / Creative
4. Continuous Improvement
5. Customer Service
6. Fair / Honest

RESULTS ORIENTED

The Division must be focused on achievements and not just activity.  The staff must know what their goals and objectives are and work towards completing their assignments within the timeframes specified.  Staff must plan their work and determine their priorities, but this is not the goal.  The goal is realizing the desired results.  “The world is not interested in the storms you encountered, but did you bring in the ship?”

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PROACTIVE

Supervisors and staff must minimize one’s tendency to react to situations and circumstances.  Planning must come an integral part of one’s job and situations need to be anticipated during the planning phase.  As solutions are developed, staff must anticipate solutions that minimize impacts to other situations.  Again, the way this is achieved is through planning, But remember, the plan is not the goal.

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INNOVATIVE AND CREATIVE

Supervisors and staff must find new ways to solve problems facing the Nation.  Though we are constrained by limited resources, finite number of personnel, and limited funding, the problems must still be resolved.  The solutions must be creative and staff must look to sources outside traditional thinking and precedents to solve complex issues facing the Division.  “Average managers are concerned with methods, opinions, and precedents.  Good managers are concerned with solving problems.”

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CONTINUOUS IMPROVEMENT

Supervisors and staff within the Division must look at how they can improve their skills and abilities and must focus on improving their programs and operations.  We must better serve our customers and provide programs that are more attentive to the needs of our communities and tribal residents.  We must not be satisfied with our current situation.  There are areas that need to be improved and our relationship with our customers must also continue to be nurtured.  “There is not such thing as staying the same.  You are either striving to make yourself better or allowing yourself to become obsolete.”

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CUSTOMER SERVICE

The goal of the Division is to improve the quality of life of individuals and the communities they live in.  To achieve this, staff must know who their customers are and what products and/or services are to be provided to our customers.  We must interact with our customers in a respectful, helpful manner and, if possible, help them in a manner that will allow them to help themselves.

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FAIR AND HONEST

Supervisors and staff must develop a working relationship that is fair and all parties should be honest with one another and establish trust within the department and within the Division.  This does not mean that one should use honesty to retaliate against a peer or to demean the efforts of a fellow staff member, but all staff should be able to speak freely and give their true thoughts and opinions.  Through honest feedback, we can help each other improve and we can find ways to improve circumstances and solve problems.  We must be fair in all transactions and look for solutions that will benefit all stakeholders when possible.

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